Confidentiality

NEECS aims to protect the confidentiality of clients.  Information about your sessions will not be passed on to anyone else unless it is with your permission.  Only in the event of you or someone else being at risk may confidentiality be broken.  Even in such circumstances, your counsellor would aim to discuss and agree with you any action which may be necessary.  NEECS policy on confidentiality includes following Police Scotland Child Protection Guidelines.

Complaints

If you are not satisfied with any aspect of the service, you can raise it with your counsellor or the service manager, Lorna Gallacher.  While we would aim to resolve your complaint informally to your satisfaction, we can also provide you with a copy of NEECS Complaints Procedure and assistance in using it.
 
Two of the service funders operate their own complaints procedures:
Short Term Service:  NHS Lothian  www.nhslothian.scot.nhs.uk phone 0131 536 9000
Core Service: City of Edinburgh Council  www.edinburgh.gov.uk  phone 0131 200 2300