Confidentiality

NEECS aims to protect the confidentiality of clients at all times. Information about your sessions will not be passed on to anyone without your permission. Only in the event of you or someone else being at risk may confidentiality be broken.  Even in such circumstances, your counsellor would aim to discuss and agree with you any action necessary.  NEECS' policy on confidentiality includes following Police Scotland Child Protection Guidelines.  For further information please read our Confidentiality and Privacy Paper at the Resources link 

By providing the details requested we consider this as confirmation you agree to us using them to provide you with the service requested. NEECS will only ever use your details for this purpose.  All NEECS staff comply with NEECS confidentiality requirements. The requested details you provide are stored on our computer and within a client book held securely in a locked cupboard in the office.

Complaints

If you are not satisfied with any aspect of the service, you can raise it with your counsellor or the service manager. Please see our complaints procedure below:

Download Complaints Procedure Document
 
Two of the service funders operate their own complaints procedures:
Short-term service:  NHS Lothian  www.nhslothian.scot.nhs.uk phone 0131 536 9000;
Core service: City of Edinburgh Council  www.edinburgh.gov.uk  phone 0131 200 2300.