Confidentiality

NEECS aims to protect the confidentiality of clients.  Information about your sessions will not be passed on to anyone else unless it is with your permission.  Only in the event of you or someone else being at risk may confidentiality be broken.  Even in such circumstances, your counsellor would aim to discuss and agree with you any action which may be necessary.  NEECS policy on confidentiality includes following Police Scotland Child Protection Guidelines.  By providing NEECS with the requested details on our referral form you will be confirming you agree to NEECS using these details to provide you with the service you have requested. NEECS will only use your details for this purpose alone. All NEECS staff fully abide by NEECS Confidentiality Requirements. The requested details you give us are stored only in our office ( on our computer and within a client book held securely in a locked cupboard).

Complaints

If you are not satisfied with any aspect of the service, you can raise it with your counsellor or the service manager, Mairi Norman. Please see our complaints procedure below:

Download Complaints Procedure Document
 
Two of the service funders operate their own complaints procedures:
Short Term Service:  NHS Lothian  www.nhslothian.scot.nhs.uk phone 0131 536 9000
Core Service: City of Edinburgh Council  www.edinburgh.gov.uk  phone 0131 200 2300